LEGAL PAGES
Privacy Policy
Effective Date: [3rd September 2026] Last Updated: [3rd September 2026]
Vorde respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy (“Privacy Policy”) explains how Vostar Private Limited (“Vorde”, “we”, “us” or “our”) may collect, use, disclose, store and otherwise process information in connection with vorde.in (the “Website”), our products, services, customer support and related interactions.
Vostar Private Limited manufactures and sells electric tankless/instantaneous water heaters and related products and accessories under the brand name Vorde.
Our registered office is:
46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
By accessing or using the Website, creating an account, submitting information, placing an order, contacting us or otherwise interacting with Vorde, you acknowledge this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should not use the Website or provide information to us, except where such information is required to exercise a statutory right or fulfil a legal obligation.
This Privacy Policy should be read together with our Terms & Conditions and other applicable Website policies.
1. INFORMATION WE COLLECT
Depending on how you interact with Vorde, we may collect information that you voluntarily provide, information generated through your use of the Website and information received from third parties.
The information we may collect includes, as applicable:
1.1 Personal and Contact Information
This may include:
1.2 Order and Transaction Information
When you purchase Products, we may collect or receive information relating to:
Payment card or other payment information may be processed by third-party payment service providers. Vorde may receive transaction-related information necessary to confirm and manage the payment and Order.
1.3 Account Information
Where account functionality is available, we may collect information associated with your account, including login credentials and account preferences.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.
1.4 Communications
If you contact us, we may retain information contained in your communication, including correspondence, complaints, service requests, feedback and other information necessary to respond to you and maintain appropriate business records.
1.5 Device and Technical Information
When you access the Website, certain technical information may be collected automatically, including, where applicable:
1.6 Website Usage Information
We may collect information concerning how you interact with the Website, including Products viewed, searches, clicks, browsing patterns, preferences and other usage information.
1.7 Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage and similar technologies to operate, secure, analyse and improve the Website and, where permitted, to understand user preferences and deliver relevant content or advertising.
2. INFORMATION PROVIDED VOLUNTARILY
You may choose to provide certain information when using the Website or interacting with Vorde.
You should ensure that information provided to us is accurate, complete and reasonably current.
If you provide personal information relating to another person, you represent that you are authorised to provide such information and that the relevant disclosure is lawful.
3. HOW WE USE INFORMATION
We may use information collected by us for legitimate business, contractual, operational, legal and other permitted purposes, including to:
We may also use information for other purposes where permitted by applicable law or where you have provided the necessary consent.
4. LEGAL BASIS / PERMITTED PROCESSING
Depending on the circumstances and applicable law, Vorde may process personal information on the basis of:
Where consent is required by applicable law, Vorde will seek such consent in an appropriate manner.
5. ORDER, PAYMENT AND DELIVERY INFORMATION
When you place an Order, certain information may need to be shared with third parties involved in fulfilling the Order.
Depending on the transaction, this may include sharing relevant information with:
Such sharing will be limited to information reasonably required for the relevant purpose, subject to applicable law.
6. SERVICE PROVIDERS AND THIRD PARTIES
Vorde may engage third-party service providers to support its business and Website operations.
These may include providers of:
Such third parties may process information on our behalf or independently where their own services and privacy practices apply.
Where appropriate, Vorde may require service providers to maintain appropriate safeguards and use information only for authorised purposes.
7. DISCLOSURE OF INFORMATION
Vorde does not sell or rent personal information merely as a business asset.
However, we may disclose or provide access to personal information where reasonably necessary for legitimate purposes, including:
a. Service Providers
To service providers assisting us with Website operations, payments, delivery, customer support, analytics, marketing, technology, security or other business functions.
b. Corporate Transactions
In connection with a merger, acquisition, restructuring, financing, sale of assets, transfer of business or similar corporate transaction.
c. Legal and Regulatory Requirements
Where disclosure is required or permitted by applicable law, court order, legal process or governmental or regulatory authority.
d. Fraud Prevention and Protection of Rights
Where reasonably necessary to investigate fraud, abuse, security incidents, unlawful activity, intellectual property infringement or threats to the rights, safety or property of Vorde or others.
e. Professional Advisers
To lawyers, accountants, auditors, insurers, consultants and other professional advisers where reasonably necessary for legitimate business purposes.
f. With Your Direction or Consent
Where you request or authorise us to share information or where applicable law requires your consent.
8. MARKETING COMMUNICATIONS
Subject to applicable law and any consent requirements, Vorde may send information concerning:
You may opt out of promotional communications using the unsubscribe mechanism included in the relevant communication or by contacting us at info@vorde.in.
Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, including information concerning Orders, payments, delivery, warranties, safety, service requests, account activity and other matters necessary to administer our relationship with you.
9. COOKIES AND SIMILAR TECHNOLOGIES
The Website may use cookies and similar technologies.
These technologies may be used for purposes including:
Some cookies may be placed by third-party service providers operating on our behalf or providing independent services.
You may be able to control or disable certain cookies through your browser or device settings.
However, disabling certain cookies may affect the availability or functionality of parts of the Website.
10. ANALYTICS AND ADVERTISING TECHNOLOGIES
Vorde may use third-party analytics, advertising, attribution, optimisation or similar technologies to understand Website activity and improve our Products, services and marketing.
These providers may collect information about Website visits and interactions in accordance with their own terms and privacy policies.
The specific technologies and providers used by Vorde may change from time to time.
Where required by applicable law, appropriate consent or other legally required mechanisms will be used.
11. EXTERNAL WEBSITES AND THIRD-PARTY SERVICES
The Website may contain links to third-party websites, applications, social media platforms or other resources.
Vorde does not control the privacy practices of independent third parties.
If you access a third-party website or service, your information may be governed by that third party’s privacy policy and terms.
You should review the applicable privacy policies before providing personal information to third parties.
12. DATA RETENTION
Vorde may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:
The retention period may vary depending on the nature and purpose of the information and applicable legal or regulatory requirements.
Information may be retained for longer where reasonably necessary for legitimate business purposes or where required or permitted by applicable law.
13. DATA SECURITY
Vorde takes reasonable measures appropriate to the circumstances to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
Security measures may include technical, organisational and administrative safeguards appropriate to the nature of the information and processing involved.
However, no electronic transmission, storage system, website or method of security can be guaranteed to be completely secure or error-free.
Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.
You are also responsible for taking reasonable precautions to protect your account credentials and devices and should notify us promptly if you suspect unauthorised access or suspicious activity.
14. YOUR ACCOUNT AND PASSWORD
Where account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.
You should:
Vorde shall not be responsible for unauthorised activity resulting solely from your failure to protect your credentials, except to the extent liability cannot lawfully be excluded.
15. DATA ACCURACY
You are responsible for ensuring that information you provide to Vorde is accurate and reasonably current.
Where applicable, you may contact us to request correction of inaccurate or incomplete personal information, subject to applicable law.
We may retain previous information where reasonably necessary for legal, accounting, security, fraud-prevention, dispute-resolution or other legitimate purposes.
16. YOUR PRIVACY RIGHTS
Depending on applicable law and subject to applicable conditions and exemptions, you may have rights relating to your personal information, which may include rights to:
These rights are subject to applicable law, legal exemptions, contractual obligations, legitimate business requirements and other applicable limitations.
To exercise an applicable privacy right, contact us at:
We may require reasonable information to verify your identity before processing certain requests.
17. WITHDRAWAL OF CONSENT
Where processing is based on your consent, you may withdraw that consent by contacting info@vorde.in, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Withdrawal may also mean that Vorde is unable to provide certain services or functionality where the relevant information is necessary for that service.
Vorde may continue processing information where another lawful basis permits or requires such processing.
18. DATA DELETION
You may request deletion of personal information where such a right is available under applicable law.
However, Vorde may retain certain information where reasonably necessary or legally required for purposes including:
Accordingly, a request for deletion does not necessarily result in immediate or complete deletion of all information from all systems, backups or records.
Where deletion is legally required and reasonably practicable, Vorde will take appropriate steps in accordance with applicable law.
19. CHILDREN’S PRIVACY
The Website is not intended to be used independently by persons who are not legally competent to enter into contracts under applicable law.
Vorde does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Vorde in circumstances where it should not have been collected, please contact us at info@vorde.in.
20. INTERNATIONAL DATA TRANSFERS
Depending on the service providers and technologies used by Vorde, personal information may be processed or stored in India or other jurisdictions.
Where personal information is transferred outside India, Vorde will do so subject to applicable law and any applicable restrictions or requirements.
Third-party service providers may also process information in jurisdictions where they operate.
21. SENSITIVE PERSONAL INFORMATION
You should avoid providing Vorde with sensitive personal information unless it is specifically requested or reasonably necessary for a legitimate purpose.
Where applicable law imposes specific requirements concerning sensitive personal information, Vorde will handle such information in accordance with those requirements.
22. BUSINESS RECORDS AND LEGAL COMPLIANCE
Vorde may maintain records of Orders, transactions, customer communications, complaints, service requests, warranty claims and other interactions for legitimate business, legal, accounting, regulatory, fraud-prevention and dispute-resolution purposes.
Such records may be retained for periods considered reasonably necessary or as required by applicable law.
23. FRAUD PREVENTION AND SECURITY
Vorde may use information to identify and investigate:
Where reasonably necessary, information may be shared with payment providers, logistics providers, service providers, professional advisers, law enforcement authorities or other relevant parties for these purposes, subject to applicable law.
24. LEGAL DISCLOSURES
Vorde may disclose personal information where we reasonably believe that disclosure is necessary to:
Where legally permitted and reasonably practicable, Vorde may provide notice of certain disclosures. However, we do not guarantee that notice will be provided in every circumstance, particularly where disclosure is prohibited, restricted or impracticable.
25. NO ABSOLUTE GUARANTEE OF PRIVACY OR SECURITY
While Vorde takes reasonable measures to protect personal information, no organisation can guarantee that personal information will remain completely secure under every circumstance.
Information may be exposed to risks associated with:
To the maximum extent permitted by applicable law, Vorde shall not be responsible for security incidents or unauthorised access resulting solely from circumstances beyond Vorde’s reasonable control.
Nothing in this section excludes liability that cannot legally be excluded.
26. CHANGES TO THIS PRIVACY POLICY
Vorde may modify or update this Privacy Policy from time to time to reflect changes in:
The updated Privacy Policy will be published on the Website with a revised “Last Updated” date.
Where required by applicable law, Vorde will provide appropriate notice or obtain consent for material changes.
Your continued use of the Website after the effective date of an updated Privacy Policy constitutes acknowledgement of the updated Policy to the extent permitted by applicable law.
27. SEVERABILITY
If any provision of this Privacy Policy is determined to be unlawful, invalid, void or unenforceable by a competent authority, that provision shall be enforced to the maximum extent permitted by law or, where necessary, modified or severed to the minimum extent required.
The invalidity, illegality or unenforceability of any one provision shall not affect the validity, legality or enforceability of the remaining provisions of this Privacy Policy, which shall continue in full force and effect.
28. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory data protection and privacy laws.
Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction provisions set out in the Terms & Conditions, subject always to any mandatory jurisdiction or statutory remedy that cannot legally be excluded.
29. GRIEVANCES AND CONTACT
For privacy-related questions, requests, complaints or concerns, please contact:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
For requests concerning access, correction, withdrawal of consent or deletion, please clearly identify the nature of your request and provide sufficient information for us to verify and process it.
Vorde is a brand of Vostar Private Limited.
© Vorde / Vostar Private Limited. All Rights Reserved.
Terms and Conditions
Effective Date: [3rd September 2026] Last Updated: [3rd September 2026]
Welcome to vorde.in (the “Website”).
These Terms & Conditions (“Terms”) govern your access to and use of the Website and your purchase of products from Vorde.
The Website is owned and operated by Vostar Private Limited, a company incorporated under the applicable laws of India, having its registered office at:
46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Vostar Private Limited manufactures and sells electric tankless/instantaneous water heaters and related products and accessories under the brand name Vorde.
In these Terms, “Vorde”, “we”, “us” and “our” refer to Vostar Private Limited, and “you”, “your”, “customer” and “user” refer to any person accessing the Website or purchasing products through the Website.
By accessing, browsing or using the Website, creating an account, placing an order or purchasing any product through the Website, you agree to be bound by these Terms, together with the applicable Privacy Policy, Disclaimer Policy, Shipping Policy, Refund & Return Policy, Warranty Policy and any other policies expressly incorporated into these Terms.
If you do not agree with these Terms, you should not use the Website or purchase products through it.
1. DEFINITIONS AND INTERPRETATION
For purposes of these Terms:
“Website” means vorde.in, including all pages, content, functionality and services made available through it.
“Products” means electric tankless/instantaneous water heaters and any related products, accessories or other products offered for sale by Vorde through the Website.
“Order” means a request submitted by you through the Website to purchase one or more Products.
“Order Confirmation” means the communication sent by Vorde acknowledging receipt of an Order. An Order Confirmation does not necessarily constitute acceptance of the Order.
“Policies” means the policies published on the Website, including the Privacy Policy, Disclaimer Policy, Shipping Policy, Refund & Return Policy and Warranty Policy, as applicable.
Headings are included for convenience only and shall not affect the interpretation of these Terms.
If any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory requirement shall prevail to the extent of such conflict.
2. ELIGIBILITY
You must be legally competent to enter into a binding contract under applicable Indian law to place an Order through the Website.
By using the Website or placing an Order, you represent and warrant that:
If you are purchasing on behalf of a business, organisation or other legal entity, you represent that you have the authority to bind that entity to these Terms.
3. WEBSITE USE
Subject to these Terms, Vorde grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Website for lawful personal and purchasing purposes.
You must not:
Vorde reserves the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated or that such action is necessary to protect Vorde, its customers, the Website or any third party, subject to applicable law.
4. PRODUCT INFORMATION
Vorde makes reasonable efforts to ensure that product descriptions, specifications, dimensions, electrical requirements, images, prices, features and other information displayed on the Website are accurate and current.
However, minor differences may occur between Website representations and the actual Product, including differences in colour, appearance, packaging or other visual characteristics.
Product performance may depend on installation conditions, incoming water temperature, water pressure, water flow, electrical supply, voltage, wiring, earthing, plumbing configuration, ambient conditions, maintenance and other site-specific factors.
Accordingly, any performance information displayed on the Website should be understood in the context of the applicable Product specifications and operating conditions and shall not be interpreted as an unconditional guarantee of identical performance in every installation.
The applicable Product documentation, installation instructions and safety warnings form an important part of the requirements for safe and proper use.
5. ELECTRICAL AND PLUMBING REQUIREMENTS
Vorde Products are electrical appliances involving both electrical and water connections.
Before purchasing and installing a Product, you are responsible for ensuring that the intended installation location has the necessary electrical and plumbing infrastructure and satisfies the Product’s stated technical requirements.
Where applicable, this includes suitable:
Vorde may provide product specifications or technical information, but the suitability of a particular installation site must be assessed by an appropriately qualified professional where required.
6. INSTALLATION
Unless expressly stated otherwise by Vorde in writing, the purchase of a Product does not automatically include installation.
Where installation is offered by Vorde or through a service provider, the scope, charges, availability and applicable conditions may be communicated separately.
Installation must be carried out in accordance with the Product documentation and applicable safety requirements.
To the maximum extent permitted by applicable law, Vorde shall not be responsible for damage, malfunction, injury, loss or other consequences arising solely from:
Nothing in this clause excludes liability that cannot lawfully be excluded.
7. SAFE USE OF PRODUCTS
You must read and follow all instructions, warnings and safety information supplied with the Product before installation or use.
Products must be used only for their intended purpose and within their specified operating conditions.
You must not:
To the maximum extent permitted by applicable law, Vorde shall not be responsible for damage, malfunction, injury or loss arising solely from misuse, negligence, tampering, unauthorised modification, unauthorised repair or failure to follow applicable instructions.
8. ORDERS
You may place an Order through the Website by following the applicable checkout process.
When you place an Order, you are making an offer to purchase the selected Product(s) at the applicable price and on these Terms.
After you submit an Order, we may send an acknowledgement confirming receipt of your Order.
Receipt of an Order or Order Confirmation does not necessarily mean that Vorde has accepted the Order.
Vorde reserves the right, subject to applicable law, to accept, reject or cancel an Order for legitimate reasons, including:
If Vorde cancels an Order after payment has been received, the amount paid for the cancelled Order will be refunded in accordance with the applicable Refund & Return Policy and applicable law.
9. ORDER ACCEPTANCE
An Order shall be deemed accepted only when Vorde expressly confirms acceptance or otherwise processes the Order for fulfilment, as applicable.
Vorde reserves the right to limit quantities purchased by a customer or refuse Orders where there is a reasonable basis to believe that Products are being purchased for unauthorised resale, commercial exploitation, fraudulent purposes or other prohibited activity.
10. PRICING
Prices displayed on the Website are stated in Indian Rupees unless otherwise specified.
Applicable taxes, delivery charges, installation charges and other charges, where applicable, will be displayed or communicated during the purchasing process.
Vorde makes reasonable efforts to ensure pricing accuracy. However, inadvertent technical, typographical or pricing errors may occur.
If an Order is affected by a genuine pricing error, Vorde may, subject to applicable law, cancel the affected Order and refund any amount already paid for that Order.
11. PAYMENTS
You agree to provide accurate and valid payment information when making a purchase.
Payments may be processed through third-party payment service providers and may be subject to their applicable terms and conditions.
Vorde may offer payment methods including, where available:
The payment methods available at checkout may change without prior notice.
Vorde reserves the right to refuse, suspend or cancel a transaction where we reasonably suspect fraud, unauthorised activity, misuse of payment instruments or other unlawful activity, subject to applicable law.
12. FRAUD PREVENTION
For the protection of Vorde and its customers, Orders may be subject to verification and fraud-prevention checks.
We may request additional information or verification where reasonably necessary to confirm an Order.
If an Order is reasonably suspected to involve fraud, unauthorised payment activity, misuse of promotional benefits or other unlawful conduct, Vorde may cancel or suspend the Order and take other appropriate action, subject to applicable law.
Where an Order is cancelled after payment, any eligible refund shall be processed in accordance with the applicable Refund & Return Policy and applicable law.
13. SHIPPING AND DELIVERY
Products will be shipped and delivered in accordance with the Shipping Policy published on the Website.
Delivery timelines displayed on the Website are estimates unless expressly stated otherwise.
Delivery may be affected by factors including logistics disruptions, weather, public holidays, incorrect addresses, failed delivery attempts, events beyond Vorde’s reasonable control or other circumstances.
You are responsible for providing a complete and accurate delivery address and contact information.
Vorde shall not be responsible for delays or failed deliveries arising solely from inaccurate or incomplete information provided by you, subject to applicable law.
14. DELIVERY INSPECTION
Upon delivery, you should inspect the package and Product for visible signs of damage, tampering or shortage as soon as reasonably practicable.
Where required under the applicable Refund & Return Policy or Warranty Policy, you should promptly notify Vorde of any issue and provide photographs, videos, order details and other information reasonably required to investigate the matter.
Failure to immediately identify a concealed defect shall not by itself waive any statutory right that cannot legally be waived.
15. CANCELLATIONS, RETURNS AND REFUNDS
Cancellations, returns, replacements and refunds shall be governed by the Refund & Return Policy published on the Website.
Nothing in these Terms shall be interpreted as limiting any mandatory consumer rights or remedies available under applicable law.
Because Products are electrical appliances, additional conditions may apply to Products that have been installed, electrically connected, used, modified, damaged or tampered with, subject to applicable law and the applicable Warranty Policy and Refund & Return Policy.
16. WARRANTY
Where a Product is covered by a Vorde warranty, the warranty terms applicable to that Product shall govern warranty claims.
Warranty coverage may be subject to specified conditions, exclusions, documentation and procedures.
To the maximum extent permitted by applicable law, warranty coverage may be affected by improper installation, misuse, unauthorised modification, tampering, unauthorised repair, use outside specified operating conditions or other exclusions expressly stated in the applicable Warranty Policy.
The applicable warranty does not limit any statutory rights that cannot legally be excluded.
17. CUSTOMER REVIEWS AND USER CONTENT
Where the Website permits reviews, ratings, comments, photographs, videos or other customer-submitted material (“User Content”), you remain responsible for the User Content you submit.
You represent that you have the necessary rights and permissions to submit such User Content and that it does not:
By submitting User Content to the Website, you grant Vorde a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute that User Content for legitimate business, marketing, promotional and operational purposes, subject to applicable law and our Privacy Policy.
Vorde reserves the right to remove, refuse to publish or moderate User Content that we reasonably believe violates these Terms or applicable law.
18. INTELLECTUAL PROPERTY
All intellectual property appearing on or relating to the Website, including the Vorde name and trademarks, logos, product designs, photographs, graphics, text, software, videos, layouts, artwork, product descriptions and other content, is owned by or licensed to Vostar Private Limited unless otherwise stated.
Nothing in these Terms grants you ownership of any Vorde intellectual property.
You may not reproduce, copy, modify, distribute, sell, licence, reverse engineer, create derivative works from or commercially exploit Vorde intellectual property without prior written permission, except where expressly permitted by applicable law.
19. PROHIBITED CONDUCT
You agree not to use the Website or Products to:
Vorde reserves the right to take appropriate action where prohibited conduct is identified, including cancelling Orders, restricting Website access and pursuing available legal remedies, subject to applicable law.
20. ACCOUNT SECURITY
If the Website permits you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
You must promptly notify Vorde at info@vorde.in if you reasonably suspect unauthorised access to your account.
Vorde shall not be responsible for losses arising solely from your failure to maintain the confidentiality of your account credentials, except where liability cannot legally be excluded.
21. PRIVACY
Vorde’s collection, use, storage and processing of personal information is governed by the Privacy Policy published on the Website.
By using the Website, you acknowledge that your personal information may be processed in accordance with that Privacy Policy and applicable law.
Nothing in these Terms shall be interpreted as granting Vorde rights to use personal information beyond those permitted by applicable law and the Privacy Policy.
22. THIRD-PARTY SERVICES
The Website may use or integrate third-party services, including payment processors, logistics providers, technology providers, installation/service providers and other service partners.
Vorde may rely on such third parties to perform certain operational functions.
To the maximum extent permitted by applicable law, Vorde shall not be responsible for an independent third party’s acts, omissions, systems or failures where such matter is outside Vorde’s reasonable control.
Nothing in this clause limits any liability that Vorde is legally required to assume.
23. WEBSITE CONTENT AND AVAILABILITY
Vorde reserves the right to modify, suspend, withdraw or discontinue any part of the Website, including features, content, Products or functionality, at any time, subject to applicable law.
We do not guarantee that the Website will always be uninterrupted, error-free, secure or available.
The Disclaimer Policy published on the Website contains additional provisions concerning Website use, product information, limitations of liability and related matters.
24. INDEMNIFICATION
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Vostar Private Limited, Vorde and their respective directors, officers, employees, agents, representatives and service providers from claims, losses, liabilities, damages, costs and reasonable legal expenses arising directly from:
This indemnification obligation shall not apply to the extent that a claim results from Vorde’s own breach of applicable law or other liability that cannot legally be transferred to the customer.
Vorde reserves the right to assume exclusive control of the defence of any matter subject to indemnification, and you agree to reasonably cooperate with such defence.
You shall not settle any such claim in a manner that imposes liability, admission or obligation upon Vorde without Vorde’s prior written consent.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Vorde, Vostar Private Limited and their respective directors, officers, employees, agents, affiliates, contractors and service providers shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage arising out of or relating to:
To the maximum extent permitted by applicable law, Vorde shall not be liable for loss of profits, revenue, business, opportunity, anticipated savings, goodwill, data or other indirect or consequential losses.
Nothing in these Terms shall exclude, restrict, waive or limit any liability, statutory right, consumer right, remedy or obligation that cannot lawfully be excluded, restricted, waived or limited.
26. PRODUCT LIABILITY AND STATUTORY RIGHTS
Nothing in these Terms is intended to exclude or restrict any mandatory obligation or liability imposed upon Vorde under applicable law.
Nothing in these Terms shall deprive a consumer of any statutory right or remedy that cannot legally be waived.
Where applicable, statutory rights concerning product quality, defects, deficiencies, product safety, replacement, repair, refund, cancellation or other consumer remedies shall continue to apply.
27. FORCE MAJEURE
Vorde shall not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, acts of God, fire, flood, epidemic or pandemic, war, civil disturbance, government action, strikes, labour disruptions, transportation disruptions, supply-chain disruptions, power failures, telecommunications or internet failures, cyber incidents, acts of third parties or other similar events.
Where reasonably possible, Vorde will endeavour to minimise the impact of such circumstances and communicate material delays or changes affecting an Order.
28. SUSPENSION AND TERMINATION
Vorde may suspend or restrict your access to the Website or terminate your account where permitted by applicable law, including where:
Termination or suspension shall not affect rights or obligations that accrued before termination.
Provisions which by their nature are intended to survive termination, including intellectual property, indemnification, limitations of liability, dispute provisions and applicable miscellaneous provisions, shall survive termination to the extent permitted by law.
29. CHANGES TO THESE TERMS
Vorde may amend, update or modify these Terms from time to time to reflect changes in our business, Products, Website, technology, applicable law or regulatory requirements.
The updated Terms will be published on the Website with a revised “Last Updated” date.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
However, changes to these Terms will not retrospectively alter the terms applicable to an Order already accepted by Vorde except where required by law or expressly agreed otherwise.
30. SEVERABILITY
If any provision, clause or part of these Terms is determined by a court, tribunal, regulatory authority or other competent authority to be unlawful, invalid, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
To the extent that it cannot be so enforced, the affected provision shall be deemed severed or modified to the minimum extent necessary to make it lawful, valid and enforceable.
The invalidity, illegality or unenforceability of any one provision shall not affect the validity, legality or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.
The parties intend that the commercial purpose of these Terms shall be preserved to the maximum extent legally permissible.
31. NO WAIVER
Any failure or delay by Vorde in exercising or enforcing any right or provision of these Terms shall not constitute a waiver of that right or provision.
A waiver shall be effective only if expressly made by Vorde in writing.
A waiver of one breach shall not constitute a waiver of any subsequent or other breach.
32. ENTIRE AGREEMENT
These Terms, together with the Policies expressly incorporated by reference, constitute the agreement between you and Vorde concerning your use of the Website and purchase of Products through the Website, except for any separate written agreement expressly entered into between you and Vorde.
If there is a conflict between these Terms and another Website policy, the following order shall apply to the extent of the conflict:
Where a specific policy expressly governs a particular subject matter, that policy shall apply to that subject matter to the extent it does not conflict with mandatory law or these Terms.
33. ASSIGNMENT
You may not assign, transfer or otherwise deal with your rights or obligations under these Terms without Vorde’s prior written consent.
Vorde may assign or transfer its rights and obligations under these Terms to an affiliate, successor, purchaser of its business or other entity in connection with a merger, restructuring, sale, transfer or other corporate transaction, subject to applicable law.
34. NOTICES AND COMMUNICATION
You agree that Vorde may communicate with you regarding your Orders, Products, payments, delivery, installation, warranty, service requests, account activity, safety matters, policy updates and other matters relating to your relationship with Vorde through the contact information provided by you.
You are responsible for ensuring that the contact information provided to Vorde remains accurate and current.
Any legal notice, grievance or formal communication to Vorde may be sent to:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
35. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable law and the jurisdiction of courts, tribunals, consumer commissions or other statutory authorities that cannot lawfully be excluded, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Website, Orders or Products purchased from Vorde.
Nothing in this clause is intended to restrict or prevent a consumer from approaching any consumer forum, commission, tribunal or other authority having jurisdiction under mandatory applicable law.
36. CONTACT US
For questions, complaints, grievances or other communications regarding these Terms, the Website or Vorde Products, please contact:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
Vorde is a brand of Vostar Private Limited.
© Vorde / Vostar Private Limited. All Rights Reserved.
Shipping Policy
Effective Date: [3rd September 2026] Last Updated: [3rd September 2026]
This Shipping & Delivery Policy (“Policy”) applies to all orders for products placed through vorde.in (the “Website”).
The Website is owned and operated by Vostar Private Limited, having its registered office at:
46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Vostar Private Limited manufactures and sells electric tankless/instantaneous water heaters and related products and accessories under the brand name Vorde.
By placing an order through the Website, you agree to this Policy together with the Website’s Terms & Conditions, Refund & Return Policy, Disclaimer Policy, Warranty Policy and other applicable policies.
1. ORDER PROCESSING
All orders are subject to product availability, order verification, payment confirmation and other applicable checks.
Vorde will make reasonable efforts to process and dispatch accepted orders as soon as reasonably practicable. However, Vorde does not guarantee or commit to any specific processing, dispatch or delivery timeframe unless a specific timeframe is expressly confirmed by Vorde in writing for a particular order.
The actual time required to process an order may vary depending on factors including:
Any processing or delivery timeframe that may be displayed on the Website, communicated by a logistics partner or otherwise provided for information purposes shall be treated as indicative only and shall not constitute a guaranteed delivery commitment, unless expressly stated otherwise by Vorde in writing.
2. DISPATCH
Orders will be dispatched using logistics or delivery arrangements selected by Vorde.
Vorde may use third-party courier, logistics, transportation, postal or other delivery service providers, as well as other delivery arrangements where considered appropriate.
The delivery service provider may vary depending on the Product, order, destination, serviceability and other operational considerations.
Vorde does not guarantee the use of any particular courier or logistics provider.
Once an order has been dispatched, tracking or shipment information, where available, will be provided to the customer through the contact details or order interface available for the relevant order.
3. ORDER TRACKING
Tracking details will be provided after dispatch of the order.
Tracking availability and the level of tracking information provided may depend on the logistics or delivery service used.
Where tracking information is available, the customer may use the tracking reference provided by Vorde or the relevant logistics provider to monitor the shipment.
Vorde does not guarantee continuous, real-time or uninterrupted tracking information.
Any delay in the appearance or updating of tracking information may occur due to the systems or processes of the relevant logistics provider and shall not, by itself, constitute a failure by Vorde to dispatch the order.
4. DELIVERY
Vorde will arrange delivery of Products to serviceable locations based on the delivery address provided at the time of placing the order.
Vorde does not provide or guarantee a fixed delivery timeline.
Delivery may take varying amounts of time depending on the destination, logistics arrangements, Product availability, transportation conditions and other circumstances.
Any delivery date or estimated delivery period communicated to you is an estimate only, unless Vorde expressly confirms otherwise in writing.
You acknowledge that delivery dates may change and that Vorde shall not be responsible for delays that arise from circumstances beyond its reasonable control or from the acts or omissions of third-party logistics providers, subject to applicable law.
5. DELIVERY ADDRESS
You are responsible for providing a complete, accurate and serviceable delivery address when placing an order.
You should ensure that the address includes all information reasonably required for successful delivery, including applicable building, flat, house, street, locality, city, state, postal code and other relevant details.
Vorde shall not be responsible for delays, failed delivery attempts, additional delivery requirements or inability to deliver arising solely from an incorrect, incomplete, inaccessible or otherwise unsuitable address provided by you.
Where reasonably possible, Vorde or its logistics partner may contact you to obtain clarification or an alternative delivery arrangement.
6. SERVICEABILITY
Delivery is subject to serviceability of the destination.
Certain locations, postal codes, remote areas, restricted areas or other destinations may not be serviceable through the available logistics network.
Where a destination is not serviceable, Vorde may:
Vorde shall not be required to deliver to a location that is not reasonably serviceable.
7. DELIVERY ATTEMPTS
Delivery may be subject to the procedures and policies of the relevant logistics provider.
You are responsible for being reasonably available to receive the Product or ensuring that an authorised person is available to receive it.
If delivery cannot be completed because:
the logistics provider may make additional delivery attempts or follow its applicable procedures.
Where delivery cannot ultimately be completed, Vorde may take appropriate action, including arranging return of the shipment and, where applicable, cancelling the order and processing any eligible refund in accordance with the Refund & Return Policy and applicable law.
Additional shipping, handling or re-delivery charges may apply where permitted by applicable law and where the additional cost arises from circumstances attributable to the customer.
8. SHIPPING CHARGES
Shipping or delivery charges, where applicable, may vary depending on factors including:
Any applicable shipping charges will be displayed or communicated during the ordering process, where practicable.
Vorde reserves the right to modify shipping charges from time to time.
9. PAYMENT
Cash on Delivery (COD) is not accepted.
Payment must be completed through the payment method made available by Vorde at the time of placing the order, unless Vorde expressly agrees otherwise in writing.
Available payment methods may change from time to time.
An order may be processed only after the applicable payment has been successfully received or authorised, as applicable.
For further information concerning payments, order cancellation and refunds, please refer to the Terms & Conditions and Refund & Return Policy.
10. INTERNATIONAL ORDERS
Where international delivery is expressly made available by Vorde, such orders shall be subject to destination availability, applicable laws, customs requirements, import restrictions and the logistics arrangements available for the destination country.
Vorde does not guarantee that every Product or every destination will be eligible for international delivery.
International customers may be responsible for applicable:
unless expressly stated otherwise by Vorde.
Such charges are generally outside Vorde’s control and may vary depending on the destination country’s laws and customs procedures.
The customer is responsible for complying with applicable import requirements and providing any information or documentation reasonably required for customs clearance.
Vorde shall not be responsible for delays, additional charges, seizure, return or non-delivery arising solely from customs procedures, import restrictions or requirements imposed by the destination country or its authorities, subject to applicable law.
11. DELIVERY DELAYS
Vorde will make reasonable efforts to facilitate delivery of accepted orders.
However, delivery may be delayed due to circumstances including:
No specific delivery date or delivery period is guaranteed unless expressly confirmed by Vorde in writing.
Where a significant delay occurs, Vorde may, where reasonably practicable, provide an update or communicate the available options.
12. LOSS, DAMAGE OR TAMPERING DURING DELIVERY
Vorde takes reasonable steps to arrange the shipment of Products through appropriate delivery channels.
You should inspect the outer packaging upon delivery for visible signs of significant damage, tampering or apparent mishandling.
If you receive a shipment that appears visibly damaged or tampered with, you should, where reasonably practicable:
Any claim relating to damage, shortage, incorrect Product or other delivery-related issue will be handled in accordance with the Refund & Return Policy, Warranty Policy, applicable order terms and applicable law.
Failure to immediately report concealed damage or a defect shall not, by itself, waive any mandatory statutory right that cannot legally be waived.
13. DELIVERY OF ELECTRICAL PRODUCTS
Vorde Products are electrical water-heating appliances and may require appropriate electrical and plumbing infrastructure for safe installation and operation.
Delivery of a Product does not by itself confirm that the customer’s premises are suitable for installation.
The customer is responsible for ensuring that the installation location satisfies the applicable Product requirements, including electrical supply, wiring, earthing, circuit protection, water supply, pressure, flow, plumbing and other applicable requirements.
Installation requirements and safety precautions are further addressed in the Product documentation, Terms & Conditions, Disclaimer Policy and applicable Warranty Policy.
14. INSTALLATION
Shipping and delivery of a Product are separate from installation unless installation is expressly included in the applicable order or separately agreed with Vorde.
Where installation is available, it may be subject to separate charges, service availability, scheduling and applicable terms.
Vorde does not guarantee that installation will be available at every delivery location.
The customer must not assume that delivery of a Product includes installation, commissioning, plumbing work, electrical work or other site services unless such services are expressly stated as included in the order.
15. CHANGES TO THIS POLICY
Vorde may update or modify this Shipping & Delivery Policy from time to time to reflect changes in its business, logistics arrangements, Products, service providers, operational requirements or applicable law.
The updated Policy will be published on the Website with the revised “Last Updated” date.
Any change will apply prospectively and will not adversely alter rights relating to an already accepted order except where permitted or required by applicable law.
16. LIMITATION OF RESPONSIBILITY
To the maximum extent permitted by applicable law, Vorde shall not be responsible for delays, interruptions, additional costs or inability to deliver arising from circumstances beyond Vorde’s reasonable control or from the acts or omissions of independent third-party logistics providers.
Vorde shall also not be responsible for delivery failures arising solely from inaccurate, incomplete or misleading information provided by the customer.
Nothing in this Policy excludes, restricts or limits any liability, statutory right or consumer remedy that cannot legally be excluded, restricted or limited.
17. SEVERABILITY
If any provision of this Policy is determined to be unlawful, invalid, void or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law or, where necessary, severed or modified to the minimum extent required.
The invalidity, illegality or unenforceability of any one provision shall not affect the validity, legality or enforceability of the remaining provisions of this Policy, which shall continue in full force and effect.
18. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable law and the jurisdiction of courts, consumer commissions, tribunals or other statutory authorities that cannot lawfully be excluded, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or relating to this Policy.
Nothing in this clause is intended to restrict any mandatory statutory or consumer remedy available under applicable law.
19. CONTACT US
For questions or concerns relating to shipping or delivery, please contact:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
Vorde is a brand of Vostar Private Limited.
© Vorde / Vostar Private Limited. All Rights Reserved.
Cancelation, Return and Refund
Effective Date: [3rd September 2026] Last Updated: [3rd September 2026]
This Shipping & Delivery Policy (“Policy”) applies to all orders for products placed through vorde.in (the “Website”).
The Website is owned and operated by Vostar Private Limited, having its registered office at:
46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Vostar Private Limited manufactures and sells electric tankless/instantaneous water heaters and related products and accessories under the brand name Vorde.
By placing an order through the Website, you agree to this Policy together with the Website’s Terms & Conditions, Refund & Return Policy, Disclaimer Policy, Warranty Policy and other applicable policies.
1. ORDER PROCESSING
All orders are subject to product availability, order verification, payment confirmation and other applicable checks.
Vorde will make reasonable efforts to process and dispatch accepted orders as soon as reasonably practicable. However, Vorde does not guarantee or commit to any specific processing, dispatch or delivery timeframe unless a specific timeframe is expressly confirmed by Vorde in writing for a particular order.
The actual time required to process an order may vary depending on factors including:
Any processing or delivery timeframe that may be displayed on the Website, communicated by a logistics partner or otherwise provided for information purposes shall be treated as indicative only and shall not constitute a guaranteed delivery commitment, unless expressly stated otherwise by Vorde in writing.
2. DISPATCH
Orders will be dispatched using logistics or delivery arrangements selected by Vorde.
Vorde may use third-party courier, logistics, transportation, postal or other delivery service providers, as well as other delivery arrangements where considered appropriate.
The delivery service provider may vary depending on the Product, order, destination, serviceability and other operational considerations.
Vorde does not guarantee the use of any particular courier or logistics provider.
Once an order has been dispatched, tracking or shipment information, where available, will be provided to the customer through the contact details or order interface available for the relevant order.
3. ORDER TRACKING
Tracking details will be provided after dispatch of the order.
Tracking availability and the level of tracking information provided may depend on the logistics or delivery service used.
Where tracking information is available, the customer may use the tracking reference provided by Vorde or the relevant logistics provider to monitor the shipment.
Vorde does not guarantee continuous, real-time or uninterrupted tracking information.
Any delay in the appearance or updating of tracking information may occur due to the systems or processes of the relevant logistics provider and shall not, by itself, constitute a failure by Vorde to dispatch the order.
4. DELIVERY
Vorde will arrange delivery of Products to serviceable locations based on the delivery address provided at the time of placing the order.
Vorde does not provide or guarantee a fixed delivery timeline.
Delivery may take varying amounts of time depending on the destination, logistics arrangements, Product availability, transportation conditions and other circumstances.
Any delivery date or estimated delivery period communicated to you is an estimate only, unless Vorde expressly confirms otherwise in writing.
You acknowledge that delivery dates may change and that Vorde shall not be responsible for delays that arise from circumstances beyond its reasonable control or from the acts or omissions of third-party logistics providers, subject to applicable law.
5. DELIVERY ADDRESS
You are responsible for providing a complete, accurate and serviceable delivery address when placing an order.
You should ensure that the address includes all information reasonably required for successful delivery, including applicable building, flat, house, street, locality, city, state, postal code and other relevant details.
Vorde shall not be responsible for delays, failed delivery attempts, additional delivery requirements or inability to deliver arising solely from an incorrect, incomplete, inaccessible or otherwise unsuitable address provided by you.
Where reasonably possible, Vorde or its logistics partner may contact you to obtain clarification or an alternative delivery arrangement.
6. SERVICEABILITY
Delivery is subject to serviceability of the destination.
Certain locations, postal codes, remote areas, restricted areas or other destinations may not be serviceable through the available logistics network.
Where a destination is not serviceable, Vorde may:
Vorde shall not be required to deliver to a location that is not reasonably serviceable.
7. DELIVERY ATTEMPTS
Delivery may be subject to the procedures and policies of the relevant logistics provider.
You are responsible for being reasonably available to receive the Product or ensuring that an authorised person is available to receive it.
If delivery cannot be completed because:
the logistics provider may make additional delivery attempts or follow its applicable procedures.
Where delivery cannot ultimately be completed, Vorde may take appropriate action, including arranging return of the shipment and, where applicable, cancelling the order and processing any eligible refund in accordance with the Refund & Return Policy and applicable law.
Additional shipping, handling or re-delivery charges may apply where permitted by applicable law and where the additional cost arises from circumstances attributable to the customer.
8. SHIPPING CHARGES
Shipping or delivery charges, where applicable, may vary depending on factors including:
Any applicable shipping charges will be displayed or communicated during the ordering process, where practicable.
Vorde reserves the right to modify shipping charges from time to time.
9. PAYMENT
Cash on Delivery (COD) is not accepted.
Payment must be completed through the payment method made available by Vorde at the time of placing the order, unless Vorde expressly agrees otherwise in writing.
Available payment methods may change from time to time.
An order may be processed only after the applicable payment has been successfully received or authorised, as applicable.
For further information concerning payments, order cancellation and refunds, please refer to the Terms & Conditions and Refund & Return Policy.
10. INTERNATIONAL ORDERS
Where international delivery is expressly made available by Vorde, such orders shall be subject to destination availability, applicable laws, customs requirements, import restrictions and the logistics arrangements available for the destination country.
Vorde does not guarantee that every Product or every destination will be eligible for international delivery.
International customers may be responsible for applicable:
unless expressly stated otherwise by Vorde.
Such charges are generally outside Vorde’s control and may vary depending on the destination country’s laws and customs procedures.
The customer is responsible for complying with applicable import requirements and providing any information or documentation reasonably required for customs clearance.
Vorde shall not be responsible for delays, additional charges, seizure, return or non-delivery arising solely from customs procedures, import restrictions or requirements imposed by the destination country or its authorities, subject to applicable law.
11. DELIVERY DELAYS
Vorde will make reasonable efforts to facilitate delivery of accepted orders.
However, delivery may be delayed due to circumstances including:
No specific delivery date or delivery period is guaranteed unless expressly confirmed by Vorde in writing.
Where a significant delay occurs, Vorde may, where reasonably practicable, provide an update or communicate the available options.
12. LOSS, DAMAGE OR TAMPERING DURING DELIVERY
Vorde takes reasonable steps to arrange the shipment of Products through appropriate delivery channels.
You should inspect the outer packaging upon delivery for visible signs of significant damage, tampering or apparent mishandling.
If you receive a shipment that appears visibly damaged or tampered with, you should, where reasonably practicable:
Any claim relating to damage, shortage, incorrect Product or other delivery-related issue will be handled in accordance with the Refund & Return Policy, Warranty Policy, applicable order terms and applicable law.
Failure to immediately report concealed damage or a defect shall not, by itself, waive any mandatory statutory right that cannot legally be waived.
13. DELIVERY OF ELECTRICAL PRODUCTS
Vorde Products are electrical water-heating appliances and may require appropriate electrical and plumbing infrastructure for safe installation and operation.
Delivery of a Product does not by itself confirm that the customer’s premises are suitable for installation.
The customer is responsible for ensuring that the installation location satisfies the applicable Product requirements, including electrical supply, wiring, earthing, circuit protection, water supply, pressure, flow, plumbing and other applicable requirements.
Installation requirements and safety precautions are further addressed in the Product documentation, Terms & Conditions, Disclaimer Policy and applicable Warranty Policy.
14. INSTALLATION
Shipping and delivery of a Product are separate from installation unless installation is expressly included in the applicable order or separately agreed with Vorde.
Where installation is available, it may be subject to separate charges, service availability, scheduling and applicable terms.
Vorde does not guarantee that installation will be available at every delivery location.
The customer must not assume that delivery of a Product includes installation, commissioning, plumbing work, electrical work or other site services unless such services are expressly stated as included in the order.
15. CHANGES TO THIS POLICY
Vorde may update or modify this Shipping & Delivery Policy from time to time to reflect changes in its business, logistics arrangements, Products, service providers, operational requirements or applicable law.
The updated Policy will be published on the Website with the revised “Last Updated” date.
Any change will apply prospectively and will not adversely alter rights relating to an already accepted order except where permitted or required by applicable law.
16. LIMITATION OF RESPONSIBILITY
To the maximum extent permitted by applicable law, Vorde shall not be responsible for delays, interruptions, additional costs or inability to deliver arising from circumstances beyond Vorde’s reasonable control or from the acts or omissions of independent third-party logistics providers.
Vorde shall also not be responsible for delivery failures arising solely from inaccurate, incomplete or misleading information provided by the customer.
Nothing in this Policy excludes, restricts or limits any liability, statutory right or consumer remedy that cannot legally be excluded, restricted or limited.
17. SEVERABILITY
If any provision of this Policy is determined to be unlawful, invalid, void or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law or, where necessary, severed or modified to the minimum extent required.
The invalidity, illegality or unenforceability of any one provision shall not affect the validity, legality or enforceability of the remaining provisions of this Policy, which shall continue in full force and effect.
18. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable law and the jurisdiction of courts, consumer commissions, tribunals or other statutory authorities that cannot lawfully be excluded, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or relating to this Policy.
Nothing in this clause is intended to restrict any mandatory statutory or consumer remedy available under applicable law.
19. CONTACT US
For questions or concerns relating to shipping or delivery, please contact:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
Vorde is a brand of Vostar Private Limited.
© Vorde / Vostar Private Limited. All Rights Reserved.
Disclaimer
Effective Date: [3rd Sept 2026] Last Updated: [3rd Sept 2026]
Welcome to vorde.in (the “Website”).
This Website is owned and operated by Vostar Private Limited, a company incorporated under the applicable laws of India, having its registered office at:
46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
In this Disclaimer Policy, “Vorde”, “we”, “us” and “our” refer to Vostar Private Limited, and “you” and “your” refer to any person accessing, browsing or using the Website or purchasing, installing or using any product manufactured or sold by Vorde.
By accessing, browsing or using the Website, placing an order, purchasing a product, or otherwise using any information or services made available through the Website, you acknowledge that you have read, understood and agreed to this Disclaimer Policy.
1. GENERAL DISCLAIMER
The Website, including all product information, descriptions, specifications, images, graphics, technical information, recommendations, articles, content and other materials, is provided for general informational and purchasing purposes.
Vostar Private Limited (“Vorde”) makes reasonable efforts to ensure that information published on the Website is accurate, complete and current. However, we do not warrant that the Website or all information contained on it will always be completely accurate, complete, current, reliable or free from typographical, technical or other errors.
Information may be updated, corrected, modified or withdrawn from time to time without prior notice, subject to applicable law.
Nothing contained on the Website shall be construed as creating any warranty, representation or guarantee beyond those expressly provided by Vorde or required under applicable law.
2. OUR PRODUCTS
Vostar Private Limited manufactures and sells electric tankless/instantaneous water heaters and related products and accessories under the Vorde brand through the Website.
We endeavour to provide accurate information concerning our products, including specifications, dimensions, electrical requirements, water requirements, performance characteristics, materials, features, installation requirements, operating instructions, safety warnings and other relevant information.
However, actual product performance may vary depending upon factors including, without limitation:
Accordingly, information regarding expected performance, heating capability, temperature, water flow or energy consumption should not be interpreted as an unconditional guarantee of identical results in every installation or operating environment.
3. PRODUCT IMAGES AND APPEARANCE
Product photographs, images, illustrations, colours, graphics and other visual representations displayed on the Website are for illustrative and representational purposes.
Actual products may differ slightly from images displayed on the Website due to photography, lighting, screen settings, manufacturing variations, packaging changes or other factors.
Reasonable variations in appearance, colour, texture, packaging or other visual characteristics shall not, by themselves, constitute a defect or deficiency in the product, subject to applicable law.
4. INSTALLATION AND ELECTRICAL SAFETY
Electric tankless water heaters are electrical appliances and must be installed, connected, commissioned, operated and maintained strictly in accordance with the applicable product documentation, safety instructions and applicable laws, codes and standards.
Unless expressly stated otherwise by Vorde in writing, installation, electrical connection, plumbing connection, commissioning, servicing and maintenance must be carried out by an appropriately qualified and competent professional.
The customer is responsible for ensuring that the location and installation conditions are suitable for the product and that all required electrical and plumbing infrastructure is available and compliant before installation.
This includes, where applicable, ensuring suitable:
To the maximum extent permitted by applicable law, Vorde shall not be responsible for damage, malfunction, injury, loss or other consequences arising solely from improper, negligent, unauthorised or non-compliant installation, electrical connection, plumbing connection, commissioning, servicing or maintenance.
Nothing in this section shall exclude or limit any liability that cannot legally be excluded or limited.
5. PROHIBITED OR IMPROPER USE
Products must be used only for their intended purpose and strictly in accordance with the instructions, warnings and technical requirements supplied with the product.
You must not:
To the maximum extent permitted by applicable law, Vorde shall not be responsible for damage, loss, malfunction or injury arising solely from misuse, improper use, unauthorised modification, tampering, unauthorised repair, negligence or failure to follow applicable instructions.
6. PRODUCT SAFETY AND WARNINGS
You must carefully read all product documentation, installation instructions, operating instructions and safety warnings before installing or using a Vorde product.
Particular attention should be given to warnings concerning electricity, water, earthing, installation, electrical protection, temperature, pressure and other applicable operating conditions.
A product must not be used if it appears damaged, unsafe or otherwise unsuitable for operation. Where appropriate, the product should be disconnected from the relevant power supply and inspected by a qualified professional.
Nothing in this Disclaimer Policy is intended to reduce, exclude or limit any mandatory product-safety obligation imposed upon Vorde under applicable law.
7. MAINTENANCE AND SERVICING
Proper maintenance and servicing may be necessary for the safe and efficient operation of the product.
You are responsible for following the maintenance requirements specified in the applicable product documentation.
Where servicing, repair or replacement is required, appropriately qualified personnel and authorised or suitable components should be used where required by the applicable product documentation or law.
To the maximum extent permitted by applicable law, Vorde shall not be responsible for damage or malfunction caused solely by unauthorised repairs, improper servicing, unauthorised modifications, misuse or use of unsuitable components.
8. NO PROFESSIONAL OR SITE-SPECIFIC ADVICE
Information provided on the Website is not intended to replace professional electrical, plumbing, engineering, technical or other specialist advice.
Where installation or site-specific technical assessment is required, you should consult an appropriately qualified professional.
Vorde does not represent or guarantee that a particular product or installation configuration will be suitable for every building, location, electrical system, plumbing system or individual requirement.
9. WEBSITE ACCURACY
While Vorde makes reasonable efforts to maintain accurate information, the Website may contain inadvertent typographical errors, technical errors, inaccuracies or omissions.
We reserve the right to correct such errors or omissions and to update product information, specifications, pricing, availability and other content at any time, subject to applicable law.
If an error affects an order, Vorde may take appropriate action in accordance with applicable law and the Website’s Terms & Conditions.
10. PRICING AND PROMOTIONAL OFFERS
We make reasonable efforts to ensure that prices, discounts, promotional offers, coupon codes and other commercial information displayed on the Website are accurate.
In the event of a genuine technical, typographical, pricing or other inadvertent error, Vorde reserves the right, subject to applicable law, to correct the error and take appropriate action in relation to an affected order.
Promotional offers, discounts and coupon codes may be subject to additional terms, conditions, eligibility requirements, validity periods and usage restrictions.
11. WEBSITE AVAILABILITY
We endeavour to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, secure, timely or free from errors.
The Website may be temporarily unavailable due to maintenance, upgrades, technical issues, internet or telecommunications failures, circumstances beyond our reasonable control or other reasons.
To the maximum extent permitted by applicable law, Vorde shall not be liable for losses arising solely from temporary unavailability, interruption or technical malfunction of the Website.
12. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to or integrations with third-party websites, payment gateways, logistics providers, installation or service providers, social media platforms or other third-party services.
Such third-party services are independent of Vorde. We do not control and are not responsible for their content, availability, security, privacy practices, policies, representations or performance, except to the extent required by applicable law.
The inclusion of a third-party link or service does not constitute an endorsement, recommendation or guarantee by Vorde.
Your use of third-party websites or services is subject to the applicable terms and policies of those third parties.
13. PAYMENT PROCESSING
Payments made through the Website may be processed by independent third-party payment service providers.
Vorde takes reasonable steps to facilitate secure payment processing. However, we do not control the internal systems, networks or security practices of independent payment service providers.
Any payment-related issue caused solely by a third-party payment provider’s systems may be subject to that provider’s applicable terms and procedures.
Nothing in this section limits any rights or remedies available to you under applicable law.
14. WEBSITE SECURITY
Vorde takes reasonable measures to maintain the security and integrity of the Website. However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.
To the maximum extent permitted by applicable law, Vorde shall not be responsible for losses resulting solely from events outside our reasonable control, including unauthorised third-party access, malicious software, cyberattacks, network failures or other security incidents, except where such liability cannot legally be excluded or limited.
You are responsible for maintaining appropriate security measures on the device and network used to access the Website.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, all content and materials available on the Website, including trademarks, logos, brand names, text, photographs, product images, graphics, designs, layouts, videos, audio, software and other materials, are owned by or licensed to Vorde/Vostar Private Limited and are protected by applicable intellectual property laws.
You may access and use the Website for lawful, personal and non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, transmit, sell, licence, create derivative works from or commercially exploit Website content without our prior written permission, except where such use is expressly permitted by applicable law.
Unauthorised use of our intellectual property may result in appropriate legal action.
16. USER-PROVIDED INFORMATION
You are responsible for ensuring that information you provide to Vorde, including your name, address, contact details, delivery address, installation information and other information required to process an order or provide a service, is accurate, complete and current.
To the maximum extent permitted by applicable law, Vorde shall not be responsible for consequences arising solely from inaccurate, incomplete or outdated information provided by you.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Vorde, Vostar Private Limited and their respective directors, officers, employees, agents, affiliates, contractors and service providers shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage arising out of or in connection with:
To the maximum extent permitted by applicable law, Vorde shall not be liable for loss of profits, revenue, business, opportunity, anticipated savings, goodwill, data or other indirect or consequential losses.
Nothing in this Disclaimer Policy shall exclude, restrict, waive or limit any liability, statutory right, consumer right, remedy or obligation that cannot lawfully be excluded, restricted, waived or limited under applicable law.
18. PRODUCT LIABILITY AND MANDATORY RIGHTS
Nothing in this Disclaimer Policy is intended to exclude or restrict any mandatory obligation or liability imposed upon Vorde under applicable law, including applicable consumer protection, product safety, product liability, electrical safety or other applicable legislation.
Nothing in this Disclaimer Policy shall deprive a consumer of any statutory right or remedy that cannot legally be waived.
Where applicable, rights concerning defective or deficient products, product safety, replacement, repair, refund, cancellation or other consumer remedies shall be governed by applicable law and Vorde’s applicable policies.
19. FORCE MAJEURE
Vorde shall not be responsible for any delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, acts of God, fire, flood, epidemic or pandemic, war, civil disturbance, government action, strikes, transportation disruptions, supply-chain disruptions, power failures, telecommunications or internet failures, cyber incidents, acts of third parties or other similar events.
Where such circumstances affect an order, delivery, installation or service, Vorde will endeavour to take reasonable steps to minimise the impact and communicate relevant information where reasonably possible.
20. SEVERABILITY
If any provision, clause or part of this Disclaimer Policy is determined by a court, tribunal, regulatory authority or other competent authority to be unlawful, invalid, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law and, to the extent it cannot be so enforced, shall be deemed severed from this Disclaimer Policy.
The invalidity, illegality or unenforceability of any one provision shall not affect the validity, legality or enforceability of the remaining provisions of this Disclaimer Policy, which shall continue in full force and effect.
21. NO WAIVER
Any failure or delay by Vorde in exercising or enforcing any right or provision of this Disclaimer Policy shall not constitute a waiver of that right or provision.
Any waiver shall be effective only if expressly made by Vorde in writing.
22. CHANGES TO THIS DISCLAIMER POLICY
Vorde reserves the right to amend, modify, update or replace this Disclaimer Policy from time to time to reflect changes in our business, products, Website, technology, applicable law or regulatory requirements.
The updated version will be published on the Website with the revised “Last Updated” date.
To the extent permitted by applicable law, your continued use of the Website following publication of an updated Disclaimer Policy constitutes your acknowledgement of the updated policy.
23. GOVERNING LAW AND JURISDICTION
This Disclaimer Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable law and the jurisdiction of courts, tribunals, consumer commissions or other statutory authorities that cannot lawfully be excluded, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or relating to this Disclaimer Policy, the Website or the purchase or use of products from Vorde.
Nothing in this clause is intended to restrict or prevent a consumer from approaching any consumer forum, commission, tribunal or other authority having jurisdiction under mandatory applicable law.
24. CONTACT US
For questions, concerns, complaints or other communications relating to this Disclaimer Policy, the Website or Vorde products, you may contact us at:
Vostar Private Limited 46-B, 47, Bombay Timber Market, Signal Hill Avenue, Reay Road East, Mumbai – 400010, Maharashtra, India
Email: info@vorde.in
© Vorde / Vostar Private Limited. All Rights Reserved.